1. Easy Returns (No Questions Asked)
You can return items within 7 days of receiving your order for any reason.
To be eligible for a return, items must:
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Be in brand-new condition with all tags attached.
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Not be worn or washed.
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Be returned in the original packaging.
Once we receive your return, we’ll process your refund as quickly as possible.
⚠ Please note: Shipping fees are non-refundable.
⚠ Refunds are only processed after we receive the returned package.
2. Defective or Wrong Items
If your order meets any of the following, we’ll cover return shipping for a refund or exchange:
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Wrong size, color, fabric, or style sent.
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Item is significantly different from the product description.
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Packaging was damaged during delivery.
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Item has visible stains or defects.
If your return is for other reasons (like personal preference or size not fitting), the buyer is responsible for return shipping.
3. How to Return or Exchange
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Email us at server@lemondear.com to request a return.
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You can also click the “Contact Customer Service” button on the product page.
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We’ll provide the return shipping address.
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Ship the item back to the address provided.
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Provide your return tracking number so we can monitor the shipment.
Processing:
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Refunds: Issued once we receive the returned item.
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Exchanges: Replacement items will be shipped after we receive the return.
4. Shipping Costs
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Returns due to product issues: We cover shipping.
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Returns for personal reasons (wrong size, changed mind, etc.): Buyer pays shipping.
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Shipping fees are non-refundable.
5. Refund Timeline
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Most refunds are processed within 3–5 business days.
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PayPal orders: Refund goes back to your PayPal account.
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Credit card orders: Refund time depends on your bank (typically 1–30 business days).
6. Return Address
Recipient: After-Sales Team
Address: No. 69 Shuguang Road, Xintang Town, Zengcheng District
City: Guangzhou
Postal Code: 518100
Province: Guangdong
Country: China
7. Order Cancellation
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Orders can only be canceled before shipping. Once shipped, cancellation or intercepting the package is not possible.
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If your order hasn’t shipped yet, you may request cancellation within 12 hours of placing the order.